At SVS Perfumes, we prioritize your satisfaction and strive to provide you with an exceptional shopping experience. To ensure clarity and transparency, we have outlined our refund and return policy in detail below:
Returns Policy: We understand that sometimes situations arise where you may need to return a product. While we aim to deliver products in pristine condition, if you receive a damaged, incorrect, or defective item, we're here to help.
Pickup Process: The pickup for returned items will be initiated within 4-5 business days from the date of your request.
For refunds, it will take up to 7 days to process your refund after receiving the returned item. Please note that the refund amount will be credited back to the original payment account used for the purchase.
Opened or used items: Due to hygiene and safety reasons, we cannot accept returns on opened or used products. However, if you encounter any issues with the product upon delivery, please contact us within 24 hours .
Inspection upon delivery: We strongly encourage you to inspect your package upon delivery. If you notice any signs of damage, tampering, or discrepancies, please refuse to accept the package and notify us immediately. This ensures prompt resolution of any issues.
Contacting customer service: To initiate a return request, please reach out to our customer care team within 24 hours of receiving your order. You can contact us via phone at 9833108875 or email us at Customer Service Email support@svsperfumes.com, providing detailed information about the issue along with supporting images or videos.
Refund Policy: Our refund policy is designed to provide you with a hassle-free experience in case of any issues with your order.
Eligibility for refunds: SVS Perfumes is not responsible for any damage that occurs after the delivery of the products. However, if you encounter issues such as missing items, leakage, breakage, or receiving incorrect products, we will gladly assist you in processing a refund.
Refund process: Upon acceptance of your refund request, refunds (excluding delivery charges) will be processed to the bank account provided by you within 7 working days. Cash on delivery refunds will also be transferred to the provided bank account using the same process.
Timeline for refunds: Please note that it may take up to 14 days for the refunded amount to be credited to your account from the date of acceptance of the refund request. Rest assured, we will keep you informed throughout the process, providing relevant details such as transaction IDs and screenshots.
Additional Guidelines:
Retain original packaging: To expedite the resolution process, please retain the original packaging and provide an unboxing video if you are making a claim related to missing items, leakage, breakage, or incorrect products.
Patch tests: We recommend performing patch tests as cautioned in our product descriptions, especially if you have specific sensitivities towards certain ingredients.
Right to refuse requests: SVS Perfumes reserves the right to refuse any refund or return request that does not comply with our policy guidelines.
We value your trust in SVS Perfumes and are committed to ensuring your satisfaction with our products and services. If you have any further questions or concerns regarding our refund and return policy, please do not hesitate to contact our dedicated customer service team. We are here to assist you every step of the way.
Cancellation Policy
Cancellation of orders can be processed before their dispatch from the warehouses only.
A gateway charge of 2.5% shall be levied against your order for cancellation.
A refund for paid orders shall be credited to the original payment account within 7 days of cancellation acceptance.
Orders cannot be cancelled once shipped from the warehouses and an amount of ₹75 will be deducted once the order is shipped and if it is returned back to the seller (prepaid orders).
FAQ’s
Q.1) After acceptance of cancellation/refund how long would it take to receive back my funds?
Refunds for paid orders shall be credited to the original payment account within 7 days of cancellation acceptance.
In case of a COD order, refund shall be issued to the bank account shared with the customer support team by the customer within 7-14 working days of cancellation acceptance.
SVS International will provide all the details with relevant screenshots along with the transaction id once the refund is initiated.
Q.2) Does the policy cover opened/used products?
No, the policy does not cover products which have been opened/used. The policy only covers orders having leakage/broken or missing items.
Q.3) How can I cancel my order in case I placed it by mistake?
For orders placed by mistake, you can always cancel those orders yourself on the checkout order confirmation page within the first few hours, also you can reach out to customer care on +91 9833108875 or write to us on support@svsperfumes.com
